Welcome to Organicsguild.com. These Terms and Conditions (“Terms”) apply to your access to and use of the websites and online services (collectively, the “Services”) of Lakemill LLC (DBA Organics Guild) and your purchase of products and services from us, unless we provide you with different terms. By accessing or using the Services or making a purchase from us, you agree to be bound by these Terms and all terms incorporated herein by reference. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCESS OR USE THE SERVICES OR PURCHASE PRODUCTS OR SERVICES FROM US.
1. User Accounts; Website Use
1.1. In order use the Website, you may register and/or set up an account. In order to do so, you may set up an account ("Account") and provide certain information, such as choosing a user name and password and other account information ("Account Information"). You agree and represent that all Account Information provided by you is accurate and up-to-date. If your Account Information changes, you agree to update it by using the appropriate update mechanism on the Website.
1.2. You are solely responsible for all fees and payments incurred using your Account, regardless of whether the fees were actually incurred by you. If you have reason to believe that your Account is no longer secure, you must promptly change the affected Account Information by logging in to your account and changing your user name and password, or by contacting Organics Guild at firstname.lastname@example.org.
1.3. User's Actions. You agree to use this Website in a lawful, non-commercial, and appropriate manner. You agree to comply with the Terms and any rules related to the Website or other restrictions detailed herein. You agree that you will not: (i) violate the rights of others, including any intellectual property rights; (ii) use any technique or device to bypass, disable, or circumvent the content protection or access control mechanism on the Website; (iii) interfere with other use of this Website; (iv) introducing any virus, or any other computer code, programs, or files which disrupts, interrupts, destroys or limits the function of the Website; (v) encourage or engage in any conduct that would constitute a criminal offense or give rise to civil liability; (vi) copy, create any derivative works or otherwise violate the copyrights of Organics Guild or of third parties, or (viii) violate or breach these Terms.
1.4. Security. When you create an Account or if you are asked to enter sensitive information (such as your credit card number), that information is encrypted and is protected with industry standard encryption 128bit SSL. Although Organics Guild has taken reasonable precautions to prevent the unauthorized access and alterations of the Website, no system on the Internet is completely secure. Organics Guild has no responsibility for any computer viruses and destructive programs that may be inadvertently downloaded from, or purposely inserted on to the Website. If you wish to have your financial information removed you may contact us at email@example.com to request that your information be deleted from our database. For future transactions, you will be required to re-enter your information.
1.5. Monitoring and Violations. Organics Guild is not responsible for monitoring your use of the Website. However, if we discover that you are accessing this Website in violation of the rules, we may take immediate action to terminate your access to the Website.
1.6. Children. Organics Guild does not sell products for purchase by children. If you are under 18, you are prohibited from using this website. Although Organics Guild does not monitor your use, if we discover that you are below the age of eighteen (18), we reserve the right to ban any you from accessing the Website and to delete any Accounts created by such persons.
1.7. The Website contain lots of information provided by third party sellers and other content providers. Despite our efforts to be accurate, we don't guarantee any aspect of any product information on the Website, including, without limitation, product images, descriptions and specifications. The information on the Website is for information purposes only, and may be inaccurate, incomplete, out-of-date, unreliable, miscategorized, or not helpful. Product information contained on the Website may differ from information contained on the actual product materials. Before you act on information you find on the Website, you must independently confirm any facts about the item(s) that are important to your decision.
1.8. Special provision for drugs, medical products, foods or drinks with potential or actual beneficial qualities, fitness claims, and alternative medicine: No information on the Website, including, without limitation, health, medical, wellness, fitness, prescription, and pharmaceutical information, is a substitute for the diagnosis, treatment, or advice of your medical professional.
1.9. The Website do not include all information regarding precautions, dosage information, side effects, or interactions, and should not be understood to indicate that any drug or other product is safe for you. You must consult the actual product information included with the product (including package inserts) and contact the manufacturer of the product for additional information. The Food and Drug Administration has not evaluated the information relating to dietary supplements. We recommend that you speak with your medical professional for guidance before using any drug or any other product relating to health, medicine, wellness or fitness.
1.10. Website specifically disclaims any and all liability for any alleged damages, personal injury, property damage, or otherwise, that may arise from the use, misuse of the products or use of the products for which it was not intended. To the extent permitted by applicable law, all implied warranties including but not limited to implied warranties of merchantability, fitness for a particular purpose and non-infringement are hereby disclaimed by website.
2. Purchases. Payment and Billing Information
2.1. You agree to pay all fees and charges, including applicable taxes, shipping charges, surcharges, restocking or cancellation fees incurred through your activity on or through the Website at the prices listed on the Website and all taxes imposed by any governmental authority. Unless otherwise specified on the Website, all prices will be quoted and charged in U.S. Dollars. We reserve the right to change the amount of or the basis for determining any prices and to institute new fees and costs effective upon publication of such revised pricing policies on the Website.
2.2. If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
2.3. You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
2.4. By providing a credit card or other payment method that we accept, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third-party payment processor) to charge your payment method for the total amount of your purchase (including any taxes and other charges). If the payment method cannot be verified, is invalid or is otherwise not acceptable, we will notify you and your order may be suspended or cancelled if you do not resolve the issue promptly.
2.6. In the event that you want to change or update payment information associated with your online account, you can do so at any time by logging into your account and editing your payment information.
2.7. You acknowledge that the amount billed may vary due to promotional offers, changes to your order or changes in taxes or other charges, and you authorize us (or our third-party payment processor) to charge your payment method for the corresponding amount.
2.8. The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description, image, or price of the product or service, error in your order or other reasons.
2.9. We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
3. Availability, Errors and Inaccuracies
3.1. Stock Status and Pricing. Organics Guild will attempt to timely update the status flags showing whether an item becomes unavailable or is discontinued. However, we cannot guarantee that the goods and services advertised on the Website will be available when ordered.
3.2. Pricing errors, out-of-stock and other errors occasionally occur on the Website. We reserve the right to cancel any orders containing pricing errors, out of stock errors or other errors at any time without further obligation to you, including after you have received a confirmation of your order. Should this happen with your order, we’re very sorry for the inconvenience. Please contact us so we can try to figure out what happened and do our best to make sure it doesn’t happen again.
3.3. In addition, if any item you request becomes unavailable on the Website, we may cancel your order or we may, at our discretion, purchase and/or have fulfilled the unavailable item(s) on your behalf from third parties.
4. Shipping methods. Summer Shipping Policy
4.1. Organics Guild may use USPS, FedEx, UPS or other Carriers for shipping with such determination at Organics Guild's election. Please contact Organics Guild directly for more details on product shipping. Standard shipping usually takes 3-5 business days.
4.2. Signatures are not required for Small Parcel deliveries, but the decision to leave your package will ultimately be at the discretion of the delivery carrier. If you have any special delivery instructions, we recommend placing a note on your door on the delivery date with your name, request, and tracking number. Title to the items purchased by you on the Website (and the related risk of loss on these items) passes to you upon delivery of the items to the common carrier.
4.3. Organics Guild recommends that customers using our product data remove heat sensitive items from their product range and online stores from June to late September to avoid heat related product issues during transport. You are advised to review any order for product items that may be sensitive to melting or tainting due to summer heat prior to order finalization. Customers placing orders are liable for any product damage that may occur due to heat damage. By placing an order for heat sensitive items, customer expressly acknowledges that Organics Guild cannot guarantee the quality of any heat sensitive product requested to be shipped and that any extra shipping charges or replacement product costs will be at the sole expense of the customer placing the order.
4.4. Please note that some products are shipped directly from the manufacturer, and others are shipped to our warehouse first for repackaging. As a result, your purchases may arrive in multiple shipments. Please visit the “Orders” section of your account to track the status of your orders.
5. Cancelled Orders & Product Returns
5.1. We cannot guarantee that your order can be cancelled before it ships. If you wish to cancel your order for any reason, please contact us as soon as possible. Organics Guild will attempt to process your order cancellation request immediately upon receipt. If your request is successfully completed, a confirmation will be provided to you either via email. Please note that if you do not receive a confirmation from Organics Guild, we may have already processed and/or shipped your order and are unable to cancel.
5.2. If your order has processed and cannot be modified, you may refuse the package or request more information by visiting our Contact Us page.6.
6. Return Policy
6.1. All returns must be authorized. Authorized returns will be issued a Return Authorization (RA). Failure to request Return Authorization may result in the rejection of your return.
6.2. Returns must be requested within 14 days of purchase. All original packaging and materials, including all parts, accessories and instruction manuals from the Vendor must be returned with the product. Failure to comply with these requirements may result in chargebacks, penalties, and/or other fees to Customer, up to and including denial of RA credit.
6.3. Claims of defective or - not as described - must be submitted within 14 days after the delivery date and as part of the original return request. Claims of damaged must be requested within 24 hours of delivery.
6.4. The restocking fee applies to refused orders, orders returned due to incomplete or incorrect addresses or returned as undeliverable by the shipping company. Substantiated claims of defect, damaged, or - not as described - are eligible to receive waiver of the restocking fee. In the event of an unsubstantiated claim, the return will be considered an unwanted item. All non-defective returns will be assessed a fifteen percent (15%) restocking fee.
6.5. Perishable Items. Food and other perishable items are not returnable and non-refundable unless the item is out of date on the date of arrival or the wrong item was shipped. Please contact our customer services at firstname.lastname@example.org for return and refund instructions.
6.6. Returned orders must be received within 15 days of the issuance of the RA. The RA will expire, and will not be reissued, extended, or renewed.
6.7. If the return shipping label has been provided but unused within 7 (seven) calendar days the return authorization is considered canceled and no refund payment will be issued.
6.8. Original shipping charges are not refunded. Return shipping (if applicable) charges are the responsibility of the customer. Items returned that shipped with free shipping will have shipping charges deducted from the refund.
6.9. The refund will be issued within 3 business days upon the package is returned to the warehouse. Return credit will be processed based on original payment method.
6.10. Customers are responsible for determining if the product(s) ordered suits their needs. It is the customer's responsibility to research all products, prior to making a purchase - in the case of Buyer's Remorse, some items may not be accepted as a Return.
6.11. Buyer's Remorse
Unfortunately, some of the items such as higher price-point electronics, appliances, heavy-weight items, etc. - may not be returned - since in some cases the manufacturer is unable to accept these products as returns.
6.12. Some select items that have become damaged through use or misuse, are now missing parts, not in the original condition, or have obvious signs of use, a Restocking Fee from 50% - 80% of the purchase price. This includes motherboards and computer components that have had bent or damaged pins/contacts. The manufacturers of these items assure they are properly aligned prior to packaging the items. Rebated items cannot have been submitted for rebates - all forms and Proof of Purchase materials must be returned. The UPC bar code and/or rebate sticker must be intact on the box.
6.13. Some items are not returnable to us. Items with manufacturer warranties, software that has been opened or activated, items in which opening the package results in damage to security seals or the packaging itself, and electronic devices of any kind including, but not limited to Computers, laptops, tablets, printers, phones and related equipment, monitors, projectors, screens, display devices, televisions, video players, memory, storage devices, music players, cameras, copy machines, laminators, calculators, scanners, GPS units, bags, skins, cables, Pelican cases, and any kind of POS Equipment (scanners, card readers, cash registers, register displays, and cash drawers, etc.). Organics Guild Representative will notify Customer that a product is not returnable upon ordering the particular product(s).
6.14. In the case of these and other items, the manufacturer's warranty will have to be used to resolve any issues. Many items, if opened, are not returnable. These items may include electronics, appliances, software, consumables such as ink, paper, films, tape, batteries, labels, blank media, bulbs and similar items. All prices and product availability are subject to change without notice. We don't offer price protection, and does not offer price matching to other sellers or companies pricing before or after sales.
7. Organics Guild's Intellectual Property
7.1. General Limited License. Organics Guild grants you a non-exclusive, limited license to use the Website and to purchase our goods and services. Your use of the Website is strictly limited to such uses in and only in full compliance with these Terms.
7.2. Copyrights. All content on the Website, including images of products and product descriptions are the copyright of Organics Guild, have been properly licensed from their respective copyright owners for use on the Website, or is otherwise allowed for use on the Website by law. Except for ordinary access of the Website in accord with these Terms, you are hereby prohibited from copying or extracting such images for any purpose, or linking to these images on any third party website unless you receive express written consent from Organics Guild.
7.3. Third Party Copyrights. Organics Guild respects the rights of all copyright holders and in this regard, we have adopted and implemented a policy that provides for the termination in appropriate circumstances Account holders who infringe the rights of copyright holders. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide us with the following information required by the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act, 17 U.S.C. 512: (i) a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; (ii) identification of the copyright work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site; (iii) identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material; (iv) information reasonably sufficient to permit us to contact the complaining party; (v) a statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and (vi) a statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. For copyright inquiries under the Digital Millennium Copyright Act please e-mail to us at email@example.com
7.4. Links with Third Party Sites. Creating or maintaining any link from another website to any page on this Website without Organics Guild’s prior written permission is prohibited. This Website may contain hyperlinks to websites operated by parties other than Organics Guild. Such hyperlinks are provided for reference only. If you use these links, you will leave this Website. We cannot and do not endorse, guarantee or make any representations or warranties regarding any other website, or content, materials or other information that may be accessible from any other website. If you decide to access any other websites linked to or from this Website, you do so entirely at your own risk.
7.5. DISCLAIMER OF WARRANTIES. YOUR USE OF THIS WEBSITE AND YOUR PURCHASE OF GOODS AND SERVICES FROM ORGANICS GUILDIS AT YOUR OWN RISK, TO THE FULLEST EXTENT PERMISSIBLE BY LAW. ORGANICS GUILDMAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND IN CONNECTION WITH THE WEBSITE OR TO THE GOODS AND SERVICES OFFERED THEREIN. WE PROVIDE THIS WEBSITE, AND ANY GOODS AND SERVICES OFFERED ON OR THROUGH THE SITE "AS IS" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING.
7.6. ORGANICS GUILDEXPRESSLY DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE ACCURACY, COMPLETENESS, IMPLIED WARRANTIES OF MERCHANTABILITY, QUIET ENJOYMENT, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OF ANY CONTENT OFFERED ON OR THROUGH THE SITE. THE FOREGOING EXCLUSION OF WARRANTIES DOES NOT APPLY TO THE EXTENT PROHIBITED BY LAW.
7.7. LIMITATIONS OF LIABILITY. ORGANICS GUILD, ITS DIRECTORS, OFFICERS, MEMBERS, EMPLOYEES, SUCCESSORS AND ASSIGNS WILL NOT BE LIABLE FOR ANY DAMAGES TO YOU OR ANYONE ELSE FOR ANY LIABILITY, LUDING WITHOUT LIMITATION, DIRECT, INDIRECT, SPECIAL, PUNITIVE, COMPENSATORY OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR LOSS OF OR DAMAGE TO PROPERTY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS WEBSITE, ANY WEB SITES LINKED TO THIS SITE, OR THE MATERIALS, INFORMATION OR SERVICES CONTAINED ON ANY OR ALL SUCH WEB SITES, AS WELL AS ANY GOODS AND SERVICES PURCHASED ON THIS WEBSITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY. THE FOREGOING LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.
7.8. LIMITATION OF REMEDIES. IN THE EVENT OF ANY PROBLEM WITH THIS WEBSITE, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THIS WEBSITE AND TO REQUEST A REFUND FOR THE GOODS AND SERVICES PURCHASED. IN THE EVENT OF ANY PROBLEM WITH THE PRODUCTS OR SERVICES THAT YOU HAVE PURCHASED ON OR THROUGH THIS WEBSITE, YOU AGREE THAT YOUR SOLE REMEDY, IF ANY, IS FROM THE MANUFACTURER OF SUCH PRODUCTS OR SUPPLIER OF SUCH SERVICES, IN ACCORDANCE WITH SUCH MANUFACTURER'S OR SUPPLIER'S WARRANTY, OR TO SEEK A RETURN AND REFUND FOR SUCH PRODUCT OR SERVICES IN ACCORDANCE WITH THE RETURNS AND REFUNDS POLICIES POSTED ON THIS WEBSITE.
7.9. Indemnification. You agree to indemnify and hold Organics Guild and its parents, affiliates, and subsidiaries, officers, directors, employees, successors and assigns, harmless from any claim, loss or demand, made by any person due to or arising out of your use of this Website, your connection to this Website, your violation of these Terms, or your violation of any rights of another party. This indemnity survives termination of these Terms.
7.10. Applicable Law, Venue, Limitation of Actions. The laws of your jurisdiction may be more or less restrictive than the laws that apply to this Website. If you access this Website outside of the United States, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction and at your own costs.
7.11. Opting Out to E-mail Communications. For customers who wish to opt-out and stop receiving Organics Guild's special offers and related news, we provide several ways to do so. If you no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by logging on to their Account and un-checking the "newsletter" field. They may also send e-mails to firstname.lastname@example.org with a request to be removed. Finally, they may use the link provided in all Organics Guild communications to automatically unsubscribe.
7.12. Amendment of Site Terms and Conditions. Organics Guild reserves the right to update our Terms and Conditions at any time and at our sole election. Any update is binding on you and on all users of the Website. Notices of the updates to the Terms and Conditions will be posted on the Website and you may request to be notified of any changes to these Terms and Conditions by election the option by contacting Organics Guild at email@example.com
Questions or Concerns. If you have any questions or comments, please contact Organics Guild here. You can also send us physical mail to:Lakemill LLC/Organics Guild8 The Green, STE 6808Dover, DE 19901